Terms and Conditions

Who runs Spin City Casino

Ascenda International SRL, registered in Costa Rica, is the owner and operator of Spin City Casino. We hold a licence from the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202507003-FI1. Payments are processed by Novidus LTD, a payment agent in Cyprus. Our terms are governed by the law of Anjouan in the Union of Comoros, and the English version of the rules is the one that counts.

Who can open an account

You must be at least 18 years old, or older if the age of majority where you live is higher, and you must be able to enter a binding agreement. Residents of the countries listed in our restricted countries clause, Kahnawake among them, cannot open an account or play with us. It is up to you to know whether online gambling is legal where you live. Using a VPN, a proxy or any tool that hides your real location is not allowed.

Your account

Each person can register one account only. Multiple accounts are closed immediately, including accounts opened through relatives, associates or other representatives. You cannot sell, transfer or pledge your account, your winnings or your balance to anyone else. We do not give credit, and any amount credited to you by mistake stays our property and is removed once we notice it. If your balance ever goes below zero, the overdrawn amount is a debt you owe us. To close your account, send a request from your registered email address to our support team.

Deposits

Deposits must come from an account, payment system or card registered in your name. A deposit in another currency is converted at our payment processor's daily rate, and some payment systems add their own exchange fee. In most cases we cover deposit fees ourselves, while charges from your own bank remain yours. Card deposits are credited only once the card issuer approves them. If you reverse a deposit through a chargeback, the winnings made with those funds are forfeited.

Withdrawals

You can withdraw funds that are unused and fully wagered by placing a withdrawal request in your account. Each deposit must be wagered at least twice in full before a withdrawal is free of charge. When that turnover has not been reached, we may charge a fee of 10% of the withdrawal amount. Withdrawals are paid to the method you deposited with, and we can ask for photo ID, proof of address, a selfie or a verification call before we pay. A request stays pending for 0 to 48 hours. The weekly limit is €5,000 and the monthly limit is €15,000, or the equivalent in your currency, unless stated otherwise.

Bonuses

Every offer is limited to one per person, IP address, device, household, address, phone number, card or e-wallet and email address. Each bonus shows its own wagering when you receive it, and match bonuses must be wagered 40 times unless the offer says otherwise. From bonus funds you can withdraw at most 200% of the bonus amount. While bonus money is in play, the maximum stake is €5 per spin or €0.50 per line unless stated otherwise. Bonus abuse, such as using several accounts or exploiting a game fault, leads to bonuses and winnings being voided.

Bets and game results

We may refuse, limit or cancel any wager, especially one that looks like an attempt to get around our betting limits. Sports results are final 72 hours after they are posted, and after that we do not take any queries about them.

Complaints

If something goes wrong, contact customer service from your registered email address. A complaint about how a bet was settled has to reach us within three days of the decision on that wager. We aim to answer within a few days and in any case within 28 days. If customer service cannot settle the matter, it goes to our management, and where available you can turn to an independent alternative dispute resolution body.