Contact Us

Support around the clock

Our team is available 24 hours a day, seven days a week. You can reach us through live chat on the website, by phone or by email, whichever suits you best.

What we can help with

We answer questions about your account, verification, deposits, withdrawals, bonuses and bets. If a bonus is missing, give us its name or details so that we can find it faster. Please tell us straight away if you notice an error on your account.

Requests that go by email

Use your registered email address for anything that has to be in writing, such as closing your account or asking for self-exclusion.

How a complaint is handled

1. You contact customer service from your registered email address and describe the problem.
2. A complaint about a settled bet must reach us within three days of the decision on that wager.
3. We aim to reply within a few days and at the latest within 28 days.
4. If we cannot agree on a solution, the case goes to our management, and where available you can turn to an independent dispute resolution body.